Overview
This Privacy Policy explains how Aurora Restoration Group ("we," "us," or "this site") collects, uses, and shares information from visitors to aurorarestorationgroup.com and callers to our emergency referral line. By using this site or calling the number listed on it, you agree to the practices described below.
Information We Collect
Information You Provide
When you call our line or submit a contact form, we may collect your name, phone number, email address, property address, a description of the damage you're experiencing, and, if you choose to share it, insurance information.
Automatically Collected Information
Like most websites, this site may automatically log technical information such as your IP address, browser type, device type, pages visited, and referring website, typically through cookies and standard analytics tools.
How We Use Information
Information you provide is used to route your request to an appropriate independently licensed restoration contractor, respond to your inquiry, and improve the accuracy of that routing over time. Automatically collected data is used to understand site usage and improve site performance.
How Information Is Shared
Restoration Partners
Because this site operates as a referral network, your contact and damage-related information is shared with the independently licensed, insured restoration contractor your call or inquiry is routed to, so that contractor can respond to your request. That contractor becomes responsible for how it handles your information once received.
No Sale to Unrelated Third Parties
We do not sell your personal information to unrelated third parties, such as marketers with no connection to responding to your restoration request. Information may be shared with service providers who help operate this site, such as hosting or analytics providers, under confidentiality obligations.
Legal Requirements
We may disclose information if required to do so by law, subpoena, or other legal process, or to protect the rights, safety, or property of this site, our partners, or the public.
Cookies and Analytics
This site may use cookies and similar tracking technologies, including analytics services, to understand how visitors use the site. You can typically adjust your browser settings to refuse cookies, though some site features may not function properly without them.
Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to your inquiry and maintaining accurate business records, unless a longer retention period is required by law.
Your Choices
You may request that we correct or delete personal information we hold about you, subject to legal and operational limitations, by contacting us using the information below.
Children's Privacy
This site is not directed at children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the "last updated" context for this document is maintained on the live site.
Contact Us
Questions about this Privacy Policy can be directed to Aurora Restoration Group at (720) 513-1198 or by mail at 1381 Worchester St, Aurora, CO 80011.