About Aurora Restoration Group

What Aurora Restoration Group Does

Aurora Restoration Group operates a 24/7 call center and referral network for property owners in Aurora, Colorado who need water, fire, or mold damage restoration. When you call, you are not reaching a single company's in-house crew. You are reaching a dispatch line built to connect you, quickly, with an independently licensed, insured, and IICRC-certified restoration contractor already working in your area.

A Referral Service, Not a Contractor

This distinction matters. The restoration work itself, extraction, drying, demolition, reconstruction, is carried out by separately licensed general contractors and restoration specialists who hold their own credentials, carry their own insurance, and are accountable to their own state licensing boards. Aurora Restoration Group's role is to shorten the time between "I have a problem" and "a qualified crew is on the way."

How the Referral Process Works

You Call the Emergency Line

A call to the number listed on this site is answered live, 24 hours a day. You'll be asked a few quick questions: what happened, where the property is located, and how urgent the situation is.

Your Call Is Routed to an Available Partner

Based on your location and the type of damage, water, fire, or mold, your information is passed to a restoration contractor already serving that part of the Aurora area. That contractor confirms availability and begins coordinating dispatch directly with you.

A Local Crew Responds

The responding contractor sends a crew equipped for the job: extraction and drying equipment for water losses, containment and air scrubbing equipment for mold, or board-up and reconstruction crews for fire damage. From that point forward, you're working directly with the licensed professionals handling your property.

Why This Model Gets Someone to Your Door Faster

A single restoration company can only be in so many places at once. By maintaining relationships with multiple independently licensed contractors across the metro area, this referral network can match a call with whichever qualified crew is realistically closest and available, rather than funneling every call in the region through one dispatcher and one fleet.

That's especially useful during a widespread event, like a hailstorm or a hard freeze, when call volume spikes across the entire Denver metro area at the same time.

Who Actually Performs the Restoration Work

Every job is completed by the responding contractor, not by Aurora Restoration Group directly. These are trained technicians using professional extraction, drying, and containment equipment, working under their own state contractor licenses and following recognized industry standards for water, fire, and mold restoration.

Scope of Work Covered

The contractors in this network handle the full arc of a loss rather than just the first response. That includes water extraction and structural drying, mold inspection, testing, and remediation with post-remediation verification, and fire damage work ranging from emergency board-up through contents cleaning and full reconstruction, since the receiving contractor holds a general contractor license.

Insurance Claim Support

Insurance claim assistance is available through the responding contractor on any job, whether that means documenting damage for your adjuster, providing a scope of work, or answering questions about the claims process as work moves forward.

Where This Coverage Extends

Because the network includes contractors serving different parts of the Aurora area and the broader Denver metro, referrals aren't limited to a single crew's territory. A call from a home near Original Aurora and a call from a property out toward Painted Prairie can both be matched with a contractor already familiar with that part of town.

Ready to get connected with a local crew? Contact the emergency line, learn more about what's involved in a water damage restoration project, or check the service area coverage for your part of Aurora.